Ron is a inspirational leader and seasoned executive with with nearly 3 decades of experience of implementing transformation programs across diverse technology and service organisations, successfully helping organisations design customer centric service experiences whilst also focussing on creating strong employee experiences to drive value.

Background

• Ron has built up close to 3 decades of holistic and deep knowledge and experience of media and telecommunications eco-systems and business operations.
• His unique ability to achieve a 360 degree view and link business, technology and operational aspects into a single customer centric approach has allowed him to define and build successful business operations.
• Ron’s ability to establish trust with customers, routed in deep understanding of their needs, has seen him successfully support them in their transformation journeys.
• Having grown up all over the world Ron is highly empathetic to cultural differences and likes to experience different countries and their unique lifestyles.
• His inclusive leadership style has been honed over many years, building and leading both new and established teams.
• For the last 10 years he has been leading several global business units – moving to transform those globally dispersed centres to a people first and customer centric, future proof organisation by designing change programs with purpose and vision.
• He has successfully helped industry leaders like BBC, Virgin Media, Viasat (Modern Times Group), Canal+ and SES to set clear visions, and deliver on the transformational programs across technology, product, services and operations functions.
• Due to the global nature of his roles he maintains a strong network of industry contacts across the globe.