Times like these need new perspectives. We help you optimise your business with service design.
Many business problems arise from looking at things too broadly or too narrowly, leaving you with ineffective solutions and more workarounds. Our approach allows you to alternate between a macro and a micro perspective, ensuring the solution we co-create together fits your business and does not waste resources.
Operating efficiently is the first step for your big plans to become reality. Yet, ever so often, it seems to be the hardest part of the journey. Cumbersome processes and workflows bog your staff down, and they lose sight of what’s truly important: creating a beautiful business.Find out more here
The Television, Media and Telecommunications (TMT) industry is one of the most inspiring places to be in. Being able to cater to people’s most fundamental needs, connection and storytelling is extremely rewarding. The industry deserves big dreams to come true. Your dreams.Find out more here
Our industry relies not only on cutting edge technologies, none of what we do would happen if it weren’t for the people.
Our design and delivery activities keep people at the heart of what you do. Whether that is FOR people, WITH people, or BECAUSE OF people. We look at the entire value chain making sure all people involved are considered.
Clear and optimised processes make all the difference. Over time many processes get adapted, or become blockers in getting things done. Rather than just look at processes in isolation, we start by defining what good should look like. We then map this journey for all stakeholders and use that map as the baseline to optimise, adjust or design a process. This way we make sure that a single process, or collection of processes work together in harmony driving service excellence at all fronts.
It’s not just about having the right tool for the job, you also need to make sure you use the tool in the right way. We often hear that things don’t work because the tool doesn’t work – when in reality the tool is not set up correctly to meet YOUR needs. Like processes, we look at things in a more holistic way to make sure we know what good looks like and then look at using the right tools and help you configure them in such a way that they become an value driver instead of a cost and hinderance.