Christiane is focused on setting up companies for success from a people and process side. Her unique ability to think both strategically and detail oriented allows her to ensure consistency from brand and strategy to execution, at every touchpoint, every time. Her mantra are the three p’s: people, planet, and profit, looking at business holistically and supporting healthy, sustainable growth. She is a versatile thinker that brings a fresh perspective into any conversation, is able to articulate the complex in simple words and translate it into clear action, thus bringing the whole organisation on the same page. Her ability to find creative solutions allow her to find a path where others get stuck.

Background

• Founded Service Design Christiane Mayr, a consultancy for Service Design and Customer Experience
• Created and delivered a comprehensive CX program from the ground up with the Vice President CX, covering the entire CX scope from strategy to culture. Main focus: Service Design
• Instrumental in uncovering and fixing root cause issues in Services throughout the value chain at SES Media, leading to increased profit
• She was incremental to creating a strategy and brand in an ongoing acquisition in the media space
• A master of arts in literature makes Christiane an excellent communicator, enabling her to create strategies and communication for transitions that enable and empower staff to act
• Christiane’s ability to understand what drives people makes her not only an excellent researcher, but also enables her to guide transformations to long-lasting success
• She creates consistency no matter the current situation, unlocking employee happiness and bottom-line profitability as well as top-line growth